How do I submit a support request?

Every support request goes through the form on the Support Center page. There is no separate app flow yet — the mobile app is still in development — so the website form is the one place to reach us.

Steps

1. Open the Support Center.
2. Fill in your name and an email address you can receive replies at.
3. Add your Ripledd handle if your request is about a specific account (optional, but it speeds things up).
4. Pick the topic that fits best — reports, account questions, and technical issues are all triaged differently, so choosing the right one gets your message to the right place faster.
5. Write your message. Include what happened, what you expected, any usernames or links involved, and the steps to reproduce a technical problem.
6. Submit. You will get a confirmation, and we reply to the email address you gave.

What to include

• A clear description of the problem or question.
• Relevant usernames, post links, or screenshots described in words (the form does not take file attachments yet).
• For technical issues: your device, operating system version, and whether it happens every time.

What to leave out

Please do not put passwords, payment details, or sensitive personal information (health, beliefs, and so on) in the message.

For privacy and data requests, email [email protected] directly. For content and abuse reports you can also use [email protected].